HA

Summit

2016 Breakthrough Recipients

The Service Excellence Initiative’s purpose is to improve customer service. It’s success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source.
Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

 

 

 

 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Communication with Nurses 90.9% ( 81.0%)
  Bronze Pain Management 84.8% ( 75.1%)
  Bronze Hospital Environment - Quiet 72.5% ( 66.7%)
  Silver Communication with Doctors 91.5% ( 77.6%)
  Silver Response of Hospital Staff 81.4% ( 70.8%)
  Silver Discharge Information 91.9% ( 81.8%)
  Gold Overall Rating 84.6% ( 67.3%)
  Gold Recommend the Hospital 82.4% ( 61.6%)
  Gold Care Transitions 62.3% ( 45.2%)

 Achievement

2016 Comparative
Top Box
  Emerald Discharge Information 91.9% ( 87.4%)
  Ruby Communication about Medicines 70.1% ( 64.5%)
  Ruby Recommend the Hospital 82.4% ( 73.3%)
  Ruby Care Transitions 62.3% ( 53.6%)
  Diamond Communication with Nurses 90.9% ( 80.5%)
  Diamond Communication with Doctors 91.5% ( 81.5%)
  Diamond Response of Hospital Staff 81.4% ( 67.6%)
  Diamond Pain Management 84.8% ( 71.3%)
  Diamond Hospital Environment - Clean 86.8% ( 74.5%)
  Diamond Hospital Environment - Quiet 72.5% ( 61.5%)
  Diamond Overall Rating 84.6% ( 72.9%)
 
 Patient Satisfaction

 Improvement

Q3 2016 Q3 2015
  Bronze Emergency Department 92.7% ( 87.0%)
  Silver Inpatient 90.3% ( 87.0%)

 Achievement

2016  
  Emerald Inpatient 77th Percentile  
  Diamond Emergency Department 99th Percentile  
 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Pain Management 80.77% ( 75.68%)
  Bronze Hospital Environment - Quiet 84.78% ( 79.55%)

 Achievement

2016 Comparative
Top Box
  Emerald Communication about Medicines 66.13% ( 65.24%)
  Ruby Communication with Nurses 85.11% ( 79.23%)
  Ruby Hospital Environment - Clean 85.11% ( 75.78%)
  Ruby Discharge Information 95.12% ( 86.53%)
  Diamond Communication with Doctors 91.49% ( 80.79%)
  Diamond Response of Hospital Staff 86.36% ( 67.64%)
  Diamond Pain Management 80.77% ( 70.51%)
  Diamond Hospital Environment - Quiet 84.75% ( 59.56%)
  Diamond Overall Rating 82.98% ( 71.60%)
  Diamond Recommend the Hospital 91.49% ( 71.29%)
  Diamond Care Transitions 74.13% ( 54.21%)
 
 Patient Satisfaction

 Improvement

Q3 2016 Q3 2015
  Silver Physician Care Service 97.28% ( 94.14%)

 Achievement

2016  
  Emerald Emergency Department 85th Percentile  
  Diamond Inpatient 95th Percentile  
  Diamond Physician Care Service 97th Percentile  
 Patient Experience[ HCAHPS ]

 Improvement

Q2 2016 Q2 2016
  Bronze Communication with Nurses 81.0% ( 76.0%)
  Bronze Communication about Medicines 67.0% ( 59.0%)
  Bronze Hospital Environment - Clean 79.0% ( 72.0%)
  Bronze Hospital Environment - Quiet 77.0% ( 72.0%)
  Bronze Recommend the Hospital 77.0% ( 71.0%)

 Achievement

2016 Comparative
Top Box
  Emerald Communication with Nurses 81.0% ( 80.0%)
  Emerald Communication about Medicines 67.0% ( 65.0%)
  Emerald Care Transitions 54.0% ( 52.0%)
  Emerald Overall Rating 74.0% ( 72.0%)
  Ruby Communication with Doctors 89.0% ( 82.0%)
  Ruby Hospital Environment - Clean 79.0% ( 74.0%)
  Ruby Recommend the Hospital 77.0% ( 72.0%)
  Diamond Hospital Environment - Quiet 77.0% ( 62.0%)
 
 Patient Satisfaction

 Improvement

Q2 2016 Q2 2015
  Bronze Inpatient 72.0% ( 70.0%)
  Gold Ambulatory 92.1% ( 85.0%)
  Gold Home Care 76.0% ( 70.0%)
 Patient Experience[ HCAHPS ]

 Improvement

Q2 2016 Q2 2016
  Bronze Communication with Nurses 81.1% ( 73.9%)
  Bronze Pain Management 67.5% ( 62.1%)
  Gold Response of Hospital Staff 88.2% ( 64.3%)
 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Communication with Nurses 94.4% ( 87.5%)
  Bronze Response of Hospital Staff 93.8% ( 84.6%)
  Bronze Care Transitions 65.6% ( 58.3%)
  Silver Pain Management 91.7% ( 78.6%)

 Achievement

2016 Comparative
Top Box
  Emerald Discharge Information 90.9% ( 88.7%)
  Diamond Communication with Nurses 94.4% ( 81.7%)
  Diamond Communication with Doctors 94.1% ( 82.5%)
  Diamond Response of Hospital Staff 93.8% ( 67.8%)
  Diamond Pain Management 91.7% ( 74.5%)
  Diamond Hospital Environment - Clean 91.7% ( 75.1%)
  Diamond Care Transitions 65.6% ( 54.6%)
  Diamond Overall Rating 90.9% ( 72.1%)
  Diamond Recommend the Hospital 100% ( 74.5%)
 
 Patient Satisfaction

 Achievement

2016  
  Emerald Inpatient 81st Percentile  
  Ruby Emergency Department 92nd Percentile  
 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Hospital Environment - Quiet 68.0% ( 62.0%)
  Silver Communication with Doctors 88.0% ( 73.0%)
  Silver Response of Hospital Staff 70.0% ( 53.0%)
  Silver Discharge Information 93.0% ( 80.0%)
  Silver Recommend the Hospital 69.0% ( 56.0%)
  Gold Communication with Nurses 87.0% ( 67.0%)
  Gold Pain Management 76.0% ( 51.0%)
  Gold Communication about Medicines 80.0% ( 50.0%)
  Gold Overall Rating 74.0% ( 59.0%)
  Gold Care Transitions 61.0% ( 41.0%)

 Achievement

2016 Comparative
Top Box
  Emerald Communication about Medicines 80.0% ( 79.0%)
  Emerald Discharge Information 93.0% ( 91.0%)
 
 Patient Satisfaction

 Improvement

Q3 2016 Q3 2015
  Bronze Outpatient 93.0% ( 90.6%)
  Gold Inpatient 74.0% ( 59.0%)
  Gold Ambulatory 95.0% ( 89.0%)
  Gold Physician Clinic 90.0% ( 85.0%)

 Achievement

2016  
  Emerald Home Care 87th Percentile
  Ruby Outpatient 93rd Percentile  
  Ruby Physician Clinic 90th Percentile
  Diamond Emergency Department 99th Percentile
  Diamond Ambulatory 95th Percentile
 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Hospital Environment - Clean 84.5% ( 75.3%)
  Bronze Hospital Environment - Quiet 77.6% ( 71.3%)
  Bronze Recommend the Hospital 77.2% ( 71.3%)
 Patient Experience[ OAS CAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Registration Process 62.0% ( 55.2%)
  Bronze Total Time Spent Waiting 50.9% ( 43.8%)
  Gold Progress Towards Patient's Goals 52.2% ( 30.3%)

 Achievement

2016 Comparative
Top Box
  Emerald Staff Explained Purpose of New Medication 88.5% ( 88.4%)
  Emerald Helped by Visit 68.0% ( 67.7%)
  Ruby Staff Communicated with Designated Family Member or Friend 92.0% ( 87.0%)
  Emerald Clear/Complete Discharge Instruction 75.0% ( 67.7%)
 Patient Experience[ ED CAHPS ]

 Achievement

2016 Comparative
Top Box
  Ruby Received Care Within 30 Minutes 88.0% ( 81.2%)
 Patient Experience[ HCAHPS ]

 Improvement

Q3 2016 Q3 2016
  Bronze Communication with Nurses 85.0% ( 79.0%)
  Bronze Communication with Doctors 72.0% ( 67.0%)
  Bronze Discharge Information 74.0% ( 83.0%)
  Silver Communication about Medicines 70.0% ( 57.0%)
  Silver Hospital Environment - Clean 100% ( 88.0%)
  Gold Pain Management 87.0% ( 54.0%)
  Gold Overall Rating 100% ( 76.0%)
  Gold Recommend the Hospital 89.0% ( 64.0%)
 Patient Experience[ HCAHPS ]

 Achievement

2016 Comparative
Top Box
  Emerald Communication with Doctors 84.0% ( 82.0%)
  Ruby Communication with Nurses 88.2% ( 80.0%)
  Ruby Hospital Environment - Clean 82.7% ( 74.0%)
  Ruby Hospital Environment - Quiet 67.3% ( 62.0%)
  Diamond Response of Hospital Staff 88.1% ( 68.0%)
  Diamond Pain Management 82.5% ( 71.0%)
  Diamond Communication about Medicines 75.6% ( 65.0%)
  Diamond Discharge Information 96.0% ( 86.0%)
  Diamond Overall Rating 89.5% ( 71.0%)
  Diamond Recommend the Hospital 89.6% ( 71.0%)
 
 Patient Experience[ HCAHPS ]

 Achievement

2016 Comparative
Top Box
  Ruby Hospital Environment - Clean 88.9% ( 83.2%)
  Ruby Hospital Environment - Quiet 88.9% ( 83.2%)
 
 Patient Satisfaction

 Improvement

Q3 2016 Q3 2015
  Gold Outpatient 92.2% ( 82.3%)

 Achievement

2016  
  Emerald Emergency Department 75th Percentile  
  Ruby Outpatient 92nd Percentile  
  Ruby OP Surgery 94th Percentile  

 

Congratulations for our 4 Star and 5 Star recipients

 

      Palo Pinto General Hospital

      Pulaski Memorial Hospital

      Tri Valley Health System

      LifeCare Medical Center

      Beaufort Memorial

      Grand River Health

      Chippewa County Montevideo Hospital

     

      Aspen Valley Hospital

      Sioux Falls Specialty Hospital