HA

Summit

Breakthrough Recipients

The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.

[click on the red button to access the link]

Breakthrough Award Recipients
    2017     2017     2016     2015     2014     2013

 

2013 Award Recipients

 

CCR: The Woodlands, Clifton Forge, VA

Resident Satisfaction

Achievement

2013
  Diamond Inpatient 90th Percentile  

 

 

CommWell Health, Newton Grove, NC

Patient Satisfaction

Improvement

Q3 2013 Q3 2012
  Bronze Outpatient 92.4 ( 89.6)

 

 

Harrisburg Medical Center, Harrisburg, IL

Patient Experience (HCAHPS)

Achievement

2013 National
Top Box
  Emerald Communication with Doctors 81.2% ( 81.0%)
  Diamond Communication with Nurses 84.3% ( 79.0%)
  Diamond Pain Management 78.2% ( 71.2%)
  Diamond Hospital Environment - Clean 83.3% ( 73.7%)
  Platinum Response of Hospital Staff 80.5% ( 66.0%)

 

 

Mason District Hospital, Havana, IL

Patient Experience (HCAHPS)

Improvement

Q3 2013 Q3 2012
  Bronze Communication about Medicines 80.0 ( 73.9)
  Silver Pain Management 80.0 ( 69.7)

Achievement

2013 National
Top Box
  Emerald Communication with Doctors 92.3% ( 85.2%)
  Emerald Pain Management 88.3% ( 83.6%)
  Emerald Hospital Environment - Clean 90.0% ( 77.3%)
  Emerald Hospital Environment – Quiet 80.0% ( 76.1%)
  Diamond Communication with Nurses 80.0% ( 69.9%)
  Diamond Response of Hospital Staff 84.2% ( 80.0%)
  Diamond Discharge Information 71.4% ( 69.2%)
  Platinum Communication about Medicines 93.1% ( 84.9%)
  Platinum Rate Hospital (9-10) 94.7% ( 75.7%)
  Platinum Recommend the Hospital 86.5% ( 76.1%)

Patient Satisfaction

Improvement

Q3 2013 Q3 2012
  Gold Inpatient 100 ( 94.7)

Achievement

2013
  Platinum Inpatient 100th Percentile
  Platinum Physician Care 100th Percentile

 

 

Matagorda County Hospital District, Bay City, TX

Patient Experience (HCAHPS)

Achievement

2013 National
Top Box
  Emerald Communication with Doctors 80.6% ( 78.0%)
  Emerald Discharge Information 87.3% ( 84.0%)
  Emerald Recommend the Hospital 74.2% ( 71.0%)
  Diamond Response of Hospital Staff 74.7% ( 67.0%)
  Platinum Pain Management 81.3% ( 71.0%)
  Platinum Hospital Environment – Clean 84.9% ( 73.0%)
  Platinum Hospital Environment – Quiet 74.2% ( 60.0%)

Patient Satisfaction

Improvement

Q3 2013 Q3 2012
  Silver Ambulatory 96.3 ( 92.7)

 

 

McDonough District Hospital, MaComb, IL

Patient Experience (HCAHPS)

Improvement

Q3 2013 Q3 2012
  Bronze Hospital Environment – Clean 82.2 ( 76.4)
  Bronze Hospital Environment – Quiet 64.3 ( 56.1)

Achievement

2013 National
Top Box
  Emerald Communication with Nurses 83.8% ( 79.0%)
  Emerald Hospital Environment – Quiet 64.3% ( 60.2%)
  Diamond Response of Hospital Staff 75.2% ( 66.0%)
  Diamond Hospital Environment – Clean 82.2% ( 73.7%)
  Diamond Discharge Information 91.1% ( 85.3%)

Patient Satisfaction

Improvement

Q3 2013 Q3 2012
  Bronze Inpatient 88.2 ( 86.1)

Achievement

2013
  Emerald Emergency 82nd Percentile
  Diamond Home Care 94th Percentile

 

 

Rio Grande Hospital, Del Norte, CO

Patient Experience (HCAHPS)

Improvement

Q3 2013 Q3 2012
  Bronze Communication with Nurses 82.8% ( 77.8%)
  Bronze Communication about Medicines 75.0% ( 66.7%)
  Silver Rate Hospital (9-10) 80.6% ( 67.9%)
  Gold Hospital Environment - Quiet 77.4% ( 60.0%)

Achievement

2013 National
Top Box
  Emerald Communication with Nurses 82.8% ( 78.2%)
  Emerald Communication with Doctors 82.3% ( 80.1%)
  Emerald Response of Hospital Staff 67.2% ( 65.7%)
  Emerald Recommend the Hospital 77.4% ( 72.5%)
  Platinum Communication about Medicines 75.0% ( 63.3%)
  Platinum Hospital Environment – Quiet 77.4% ( 58.6%)
  Platinum Rate Hospital (9-10) 80.6% ( 70.3%)

 

 

Wilson Medical Center, Neodesha, KS

Patient Experience (HCAHPS)

Improvement

Q3 2013 Q3 2012
  Bronze Communication with Nurses 89.8% ( 83.4%)
  Gold Hospital Environment – Quiet 87.4% ( 50.0%)

Achievement

2013 National
Top Box
  Emerald Pain Management 72.2% ( 71.2%)
  Diamond Discharge Information 92.0% ( 85.3%)
  Platinum Communication with Nurses 89.8% ( 79.0%)
  Platinum Communication with Doctors 96.6% ( 81.0%)
  Platinum Response of Hospital Staff 76.0% ( 66.0%)
  Platinum Hospital Environment – Clean 88.2% ( 73.7%)
  Platinum Hospital Environment – Quiet 87.4% ( 60.2%)
  Platinum Recommend the Hospital 89.3% ( 71.7%)