Breakthrough Recipients
The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.
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Breakthrough Award Recipients
2013 Award Recipients
CCR: The Woodlands, Clifton Forge, VA |
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Resident Satisfaction |
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Achievement |
2013 | |||
| Diamond | Inpatient | 90th Percentile | ||
CommWell Health, Newton Grove, NC |
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|---|---|---|---|---|
Patient Satisfaction |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Outpatient | 92.4 | ( 89.6) | |
Harrisburg Medical Center, Harrisburg, IL |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Achievement |
2013 | National Top Box |
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| Emerald | Communication with Doctors | 81.2% | ( 81.0%) | |
| Diamond | Communication with Nurses | 84.3% | ( 79.0%) | |
| Diamond | Pain Management | 78.2% | ( 71.2%) | |
| Diamond | Hospital Environment - Clean | 83.3% | ( 73.7%) | |
| Platinum | Response of Hospital Staff | 80.5% | ( 66.0%) | |
Mason District Hospital, Havana, IL |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Communication about Medicines | 80.0 | ( 73.9) | |
| Silver | Pain Management | 80.0 | ( 69.7) | |
Achievement |
2013 | National Top Box |
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| Emerald | Communication with Doctors | 92.3% | ( 85.2%) | |
| Emerald | Pain Management | 88.3% | ( 83.6%) | |
| Emerald | Hospital Environment - Clean | 90.0% | ( 77.3%) | |
| Emerald | Hospital Environment – Quiet | 80.0% | ( 76.1%) | |
| Diamond | Communication with Nurses | 80.0% | ( 69.9%) | |
| Diamond | Response of Hospital Staff | 84.2% | ( 80.0%) | |
| Diamond | Discharge Information | 71.4% | ( 69.2%) | |
| Platinum | Communication about Medicines | 93.1% | ( 84.9%) | |
| Platinum | Rate Hospital (9-10) | 94.7% | ( 75.7%) | |
| Platinum | Recommend the Hospital | 86.5% | ( 76.1%) | |
Patient Satisfaction |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Gold | Inpatient | 100 | ( 94.7) | |
Achievement |
2013 | |||
| Platinum | Inpatient | 100th Percentile | ||
| Platinum | Physician Care | 100th Percentile | ||
Matagorda County Hospital District, Bay City, TX |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Achievement |
2013 | National Top Box |
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| Emerald | Communication with Doctors | 80.6% | ( 78.0%) | |
| Emerald | Discharge Information | 87.3% | ( 84.0%) | |
| Emerald | Recommend the Hospital | 74.2% | ( 71.0%) | |
| Diamond | Response of Hospital Staff | 74.7% | ( 67.0%) | |
| Platinum | Pain Management | 81.3% | ( 71.0%) | |
| Platinum | Hospital Environment – Clean | 84.9% | ( 73.0%) | |
| Platinum | Hospital Environment – Quiet | 74.2% | ( 60.0%) | |
Patient Satisfaction |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Silver | Ambulatory | 96.3 | ( 92.7) | |
McDonough District Hospital, MaComb, IL |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Hospital Environment – Clean | 82.2 | ( 76.4) | |
| Bronze | Hospital Environment – Quiet | 64.3 | ( 56.1) | |
Achievement |
2013 | National Top Box |
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| Emerald | Communication with Nurses | 83.8% | ( 79.0%) | |
| Emerald | Hospital Environment – Quiet | 64.3% | ( 60.2%) | |
| Diamond | Response of Hospital Staff | 75.2% | ( 66.0%) | |
| Diamond | Hospital Environment – Clean | 82.2% | ( 73.7%) | |
| Diamond | Discharge Information | 91.1% | ( 85.3%) | |
Patient Satisfaction |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Inpatient | 88.2 | ( 86.1) | |
Achievement |
2013 | |||
| Emerald | Emergency | 82nd Percentile | ||
| Diamond | Home Care | 94th Percentile | ||
Rio Grande Hospital, Del Norte, CO |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Communication with Nurses | 82.8% | ( 77.8%) | |
| Bronze | Communication about Medicines | 75.0% | ( 66.7%) | |
| Silver | Rate Hospital (9-10) | 80.6% | ( 67.9%) | |
| Gold | Hospital Environment - Quiet | 77.4% | ( 60.0%) | |
Achievement |
2013 | National Top Box |
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| Emerald | Communication with Nurses | 82.8% | ( 78.2%) | |
| Emerald | Communication with Doctors | 82.3% | ( 80.1%) | |
| Emerald | Response of Hospital Staff | 67.2% | ( 65.7%) | |
| Emerald | Recommend the Hospital | 77.4% | ( 72.5%) | |
| Platinum | Communication about Medicines | 75.0% | ( 63.3%) | |
| Platinum | Hospital Environment – Quiet | 77.4% | ( 58.6%) | |
| Platinum | Rate Hospital (9-10) | 80.6% | ( 70.3%) | |
Wilson Medical Center, Neodesha, KS |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2013 | Q3 2012 | ||
| Bronze | Communication with Nurses | 89.8% | ( 83.4%) | |
| Gold | Hospital Environment – Quiet | 87.4% | ( 50.0%) | |
Achievement |
2013 | National Top Box |
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| Emerald | Pain Management | 72.2% | ( 71.2%) | |
| Diamond | Discharge Information | 92.0% | ( 85.3%) | |
| Platinum | Communication with Nurses | 89.8% | ( 79.0%) | |
| Platinum | Communication with Doctors | 96.6% | ( 81.0%) | |
| Platinum | Response of Hospital Staff | 76.0% | ( 66.0%) | |
| Platinum | Hospital Environment – Clean | 88.2% | ( 73.7%) | |
| Platinum | Hospital Environment – Quiet | 87.4% | ( 60.2%) | |
| Platinum | Recommend the Hospital | 89.3% | ( 71.7%) | |
