Breakthrough Recipients
The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.
Breakthrough Award Recipients
2014 Award Recipients
Citizens Medical Center, Inc., Colby, KS |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Bronze | Communication with Doctors | 87.9% | ( 81.3%) | |
| Silver | Responsiveness of Hospital Staff | 79.7% | ( 66.5%) | |
| Silver | Communication about Medicines | 69.9% | ( 55.9%) | |
| Silver | Recommend the Hospital | 69.7% | ( 58.3%) | |
| Gold | Pain Management | 72.0% | ( 51.9%) | |
| Gold | Hospital Environment - Clean | 69.7% | ( 52.8%) | |
| Gold | Hospital Environment - Quiet | 69.7% | ( 48.6%) | |
| Gold | Discharge Information | 96.5% | ( 79.8%) | |
Achievement |
2014 | National Top Box |
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| Emerald | Communication with Nurses | 81.8% | ( 79.1%) | |
| Ruby | Communication with Doctors | 87.9% | ( 80.9%) | |
| Ruby | Hospital Environment - Quiet | 69.7% | ( 60.0%) | |
| Diamond | Responsiveness of Hospital Staff | 79.7% | ( 67.6%) | |
Continuing Care Satisfaction |
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Achievement |
2013 | |||
| Emerald | Resident Satisfaction | 85th Percentile | ||
CommWell Health, Newton Grove, NC |
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|---|---|---|---|---|
Patient Satisfaction |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Bronze | Outpatient Medical | 92.8% | ( 90.8%) | |
Harrisburg Medical Center, Harrisburg, IL |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Achievement |
2014 | National Top Box |
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| Emerald | Communication with Nurses | 81.0% | ( 79.3%) | |
| Emerald | Communication with Doctors | 81.1% | ( 80.9%) | |
Patient Satisfaction |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Silver | Home Care | 92.9% | ( 89.9%) | |
| Gold | Physician Clinic | 93.4% | ( 87.5%) | |
Achievement |
2014 | |||
| Emerald | Home Care | 82nd Percentile | ||
| Ruby | Physician Clinic | 92nd Percentile | ||
Johnson City Medical Center, Johnson City, TN |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Bronze | Hospital Environment - Clean | 71.3% | ( 63.9%) | |
| Bronze | Overall Rating | 69.0% | ( 61.8%) | |
| Bronze | Recommend the Hospital | 74.0% | ( 64.3%) | |
| Silver | Pain Management | 71.0% | ( 61.0%) | |
Matagorda County Hospital District, Bay City, TX |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Bronze | Communication with Doctors | 86.8% | ( 78.3%) | |
| Silver | Communication about Medicines | 74.3% | ( 62.5%) | |
Achievement |
2014 | National Top Box |
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| Emerald | Communication with Nurses | 79.3% | ( 79.0%) | |
| Emerald | Communication with Doctors | 86.8% | ( 82.0%) | |
| Emerald | Discharge Information | 89.4% | ( 85.0%) | |
| Emerald | Overall Rating | 74.7% | ( 71.0%) | |
| Ruby | Response of Hospital Staff | 77.9% | ( 68.0%) | |
| Ruby | Pain Management | 78.1% | ( 71.0%) | |
| Ruby | Recommend the Hospital | 76.1% | ( 71.0%) | |
| Diamond | Communication about Medicines | 74.3% | ( 64.0%) | |
| Diamond | Hospital Environment - Quiet | 75.3% | ( 61.0%) | |
Patient Satisfaction |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Silver | Inpatient | 87.4% | ( 83.3%) | |
Achievement |
2014 | |||
| Emerald | Ambulatory | 81st Percentile | ||
Rio Grande Hospital & Clinics, Del Norte, CO |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Bronze | Responsiveness of Hospital Staff | 75.0% | ( 67.2%) | |
| Bronze | Communication about Medicines | 81.8% | ( 75.0%) | |
| Silver | Pain Management | 80.0% | ( 67.9%) | |
| Silver | Hospital Environment - Clean | 81.0% | ( 68.8%) | |
Achievement |
2014 | National Top Box |
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| Ruby | Responsiveness of Hospital Staff | 75.0% | ( 65.5%) | |
| Ruby | Pain Management | 80.0% | ( 71.5%) | |
| Ruby | Hospital Environment - Clean | 81.0% | ( 72.2%) | |
| Ruby | Overall Rating | 76.2% | ( 71.2%) | |
| Ruby | Recommend the Hospital | 81.0% | (73.9%) | |
| Diamond | Communication about Medicines | 81.8% | ( 63.9%) | |
| Diamond | Hospital Environment - Quiet | 76.2% | ( 59.1%) | |
Wilson Medical Center, Neodesha, KS |
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|---|---|---|---|---|
Patient Experience (HCAHPS) |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Gold | Overall RatingOverall Rating | 80.0% | ( 62.5%) | |
Achievement |
2014 | National Top Box |
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| Emerald | Communication with Nurses | 80.0% | ( 79.1%) | |
| Ruby | Hospital Environment - Quiet | 66.7% | ( 60.0%) | |
| Ruby | Overall Rating | 80.0% | ( 71.3%) | |
| Ruby | Recommend the Hospital | 80.0% | ( 73.7%) | |
Patient Satisfaction |
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Improvement |
Q3 2014 | Q3 2013 | ||
| Gold | Outpatient | 100% | ( 94.5%) | |
Achievement |
2014 | |||
| Emerald | Emergency | 91st Percentile | ||
| Diamond | Outpatient | 100th Percentile | ||
