HA

Summit

Breakthrough Recipients

The Breakthrough Awards are open to all Service Excellence Initiativeā„¢ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.

Breakthrough Award Recipients
    2017     2017     2016     2015     2014     2013

2014 Award Recipients

 

Citizens Medical Center, Inc., Colby, KS

Patient Experience (HCAHPS)

Improvement

Q3 2014 Q3 2013
  Bronze Communication with Doctors 87.9% ( 81.3%)
  Silver Responsiveness of Hospital Staff 79.7% ( 66.5%)
  Silver Communication about Medicines 69.9% ( 55.9%)
  Silver Recommend the Hospital 69.7% ( 58.3%)
  Gold Pain Management 72.0% ( 51.9%)
  Gold Hospital Environment - Clean 69.7% ( 52.8%)
  Gold Hospital Environment - Quiet 69.7% ( 48.6%)
  Gold Discharge Information 96.5% ( 79.8%)

Achievement

2014 National
Top Box
  Emerald Communication with Nurses 81.8% ( 79.1%)
  Ruby Communication with Doctors 87.9% ( 80.9%)
  Ruby Hospital Environment - Quiet 69.7% ( 60.0%)
  Diamond Responsiveness of Hospital Staff 79.7% ( 67.6%)

Continuing Care Satisfaction

Achievement

2013  
  Emerald Resident Satisfaction 85th Percentile  

 

 

CommWell Health, Newton Grove, NC

Patient Satisfaction

Improvement

Q3 2014 Q3 2013
  Bronze Outpatient Medical 92.8% ( 90.8%)

 

 

Harrisburg Medical Center, Harrisburg, IL

Patient Experience (HCAHPS)

Achievement

2014 National
Top Box
  Emerald Communication with Nurses 81.0% ( 79.3%)
  Emerald Communication with Doctors 81.1% ( 80.9%)

Patient Satisfaction

Improvement

Q3 2014 Q3 2013
  Silver Home Care 92.9% ( 89.9%)
  Gold Physician Clinic 93.4% ( 87.5%)

Achievement

2014
  Emerald Home Care 82nd Percentile
  Ruby Physician Clinic 92nd Percentile

 

 

Johnson City Medical Center, Johnson City, TN

Patient Experience (HCAHPS)

Improvement

Q3 2014 Q3 2013
  Bronze Hospital Environment - Clean 71.3% ( 63.9%)
  Bronze Overall Rating 69.0% ( 61.8%)
  Bronze Recommend the Hospital 74.0% ( 64.3%)
  Silver Pain Management 71.0% ( 61.0%)

 

 

Matagorda County Hospital District, Bay City, TX

Patient Experience (HCAHPS)

Improvement

Q3 2014 Q3 2013
  Bronze Communication with Doctors 86.8% ( 78.3%)
  Silver Communication about Medicines 74.3% ( 62.5%)

Achievement

2014 National
Top Box
  Emerald Communication with Nurses 79.3% ( 79.0%)
  Emerald Communication with Doctors 86.8% ( 82.0%)
  Emerald Discharge Information 89.4% ( 85.0%)
  Emerald Overall Rating 74.7% ( 71.0%)
  Ruby Response of Hospital Staff 77.9% ( 68.0%)
  Ruby Pain Management 78.1% ( 71.0%)
  Ruby Recommend the Hospital 76.1% ( 71.0%)
  Diamond Communication about Medicines 74.3% ( 64.0%)
  Diamond Hospital Environment - Quiet 75.3% ( 61.0%)

Patient Satisfaction

Improvement

Q3 2014 Q3 2013
  Silver Inpatient 87.4% ( 83.3%)

Achievement

2014
  Emerald Ambulatory 81st Percentile

 

 

Rio Grande Hospital & Clinics, Del Norte, CO

Patient Experience (HCAHPS)

Improvement

Q3 2014 Q3 2013
  Bronze Responsiveness of Hospital Staff 75.0% ( 67.2%)
  Bronze Communication about Medicines 81.8% ( 75.0%)
  Silver Pain Management 80.0% ( 67.9%)
  Silver Hospital Environment - Clean 81.0% ( 68.8%)

Achievement

2014 National
Top Box
  Ruby Responsiveness of Hospital Staff 75.0% ( 65.5%)
  Ruby Pain Management 80.0% ( 71.5%)
  Ruby Hospital Environment - Clean 81.0% ( 72.2%)
  Ruby Overall Rating 76.2% ( 71.2%)
  Ruby Recommend the Hospital 81.0% (73.9%)
  Diamond Communication about Medicines 81.8% ( 63.9%)
  Diamond Hospital Environment - Quiet 76.2% ( 59.1%)

 

Wilson Medical Center, Neodesha, KS

Patient Experience (HCAHPS)

Improvement

Q3 2014 Q3 2013
  Gold Overall RatingOverall Rating 80.0% ( 62.5%)

Achievement

2014 National
Top Box
  Emerald Communication with Nurses 80.0% ( 79.1%)
  Ruby Hospital Environment - Quiet 66.7% ( 60.0%)
  Ruby Overall Rating 80.0% ( 71.3%)
  Ruby Recommend the Hospital 80.0% ( 73.7%)

Patient Satisfaction

Improvement

Q3 2014 Q3 2013
  Gold Outpatient 100% ( 94.5%)

Achievement

2014
  Emerald Emergency 91st Percentile
  Diamond Outpatient 100th Percentile