HA

Summit

Breakthrough Recipients

The Service Excellence Initiative’s purpose is to improve customer service. It’s success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source.
Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

Breakthrough Award Recipients
    2017     2017     2016     2015     2014     2013

2015 Award Recipients

 

Aspen Valley Hospital, Aspen, CO

Patient Experience (HCAHPS)

Improvement

Q3 2015 Q3 2014
  Bronze Hospital Environment - Clean 83.6% ( 77.1%)
  Bronze Transition of Care 79.8% ( 71.3%)
  Bronze Recommend the Hospital 94.4% ( 88.5%)
  Silver Communication about Medicines 86.1% ( 74.4%)

Achievement

2014 Comparative
Top Box
  Ruby Hospital Environment – Clean 83.6% ( 74.9%)
  Ruby Discharge Information 94.1% ( 86.0%)
  Diamond Communication with Nurses 92.1% ( 78.4%)
  Diamond Communication with Doctors 92.1% ( 80.9%)
  Diamond Responsiveness of Hospital Staff 88.0% ( 67.3%)
  Diamond Pain Management 83.3% ( 70.5%)
  Diamond Communication about Medicines 86.1% ( 65.1%)
  Diamond Hospital Environment – Quiet 85.5% ( 59.7%)
  Diamond Transition of Care 79.8% ( 54.0%)
  Diamond Overall Rating 89.1% ( 71.7%)
  Diamond Recommend the Hospital 94.4% ( 71.9%)

Patient Satisfaction

Improvement

Q3 2015 Q3 2014
  Bronze Inpatient 96.9% ( 94.4%)

Achievement

2013  
  Emerald Outpatient 79th Percentile  
  Ruby Emergency 93th Percentile  
  Ruby After Hours Care Center 94th Percentile  
  Diamond Inpatient 97th Percentile  

 

 

CHI St. Joseph's Health, Dickinson, ND

Patient Experience (HCAHPS)

Improvement

Q3 2015 Q3 2014
  Bronze Communication with Nurses 82.1% ( 75.5%)
  Bronze Pain Management 77.5% ( 70.0%)
  Bronze Hospital Environment – Clean 73.8% ( 66.1%)
  Bronze Overall Rating 72.5% ( 62.9%)
  Silver Responsiveness of Staff 73.8% ( 62.4%)
  Silver Recommend the Hospital 80.0% ( 66.1%)

 

 

Harrisburg Medical Center, Harrisburg, IL

Patient Experience (HCAHPS)

Achievement

2015 Comparative
Top Box
  Emerald Communication with Nurses 82.3% ( 81.2%)
  Emerald Communication with Doctors 71.3% ( 67.5%)

Patient Satisfaction

Achievement

2015
  Emerald Outpatient 75th Percentile
  Ruby Physician Clinic 94th Percentile

 

 

Middle Park Medical Center, Kremmling, CO

Patient Satisfaction

Improvement

Q3 2015 Q3 2014
  Gold Kremmling Clinic 86.0% ( 79.7%)

Achievement

2015
  Emerald North Park Medical Center 78th Percentile  

 

 

San Luis Valley Health, Alamosa, CO

Patient Experience (HCAHPS)

Improvement

Q3 2015 Q3 2014
  Bronze Communication with Doctors 83.1% ( 73.6%)
  Bronze Discharge Information 89.3% ( 84.2%)
  Gold Communication with Nurses 88.5% ( 64.4%)
  Gold Responsiveness of Staff 80.9% ( 57.8%)
  Gold Communication about Medicines 76.0% ( 60.6%)
  Gold Transition of Care 60.3% ( 40.5%)
  Gold Overall Rating 75.6% ( 54.0%)
  Gold Recommend the Hospital 71.3% ( 52.9%)

Achievement

2015 Cpmparative
Top Box
  Emerald Communication with Doctors 83.1% ( 82.5%)
  Emerald Hospital Environment – Clean 75.3% ( 75.1%)
  Emerald Hospital Environment – Quiet 71.3% ( 67.9%)
  Emerald Discharge Information 89.3% ( 88.7%)
  Emerald Overall Rating 75.6% ( 72.1%)
  Ruby Communication with Nurses 88.5% ( 81.7%)
  Ruby Communication about Medicines 76.0% ( 67.7%)
  Ruby Transition of Care 60.3% ( 54.6%)
  Diamond Responsiveness of Staff 80.9% ( 67.8%)
  Diamond Pain Management 85.6% ( 75.5%)