HA

Summit

Breakthrough Awards

The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.

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Breakthrough Award Recipients
2017     2017     2016     2015     2014     2013

Breakthrough Awards Planning Guide

A step-by-step guide in helping to understand the Service Breakthrough Awards. Download, print, and review the guide. Breakthrough Awards Planning Guide

 

Online Nomination Forms

Patient Experience HCAHPS Breakthrough Awards Click For Form

Patient Experience ED CAHPS Breakthrough Awards Click For Form

Patient Experience CG CAHPS Breakthrough Awards Click For Form

Patient Experience OAS Breakthrough Awards Click For Form

Patient Experience HHCAHPS Breakthrough Awards Click For Form

Patient Satisfaction Breakthrough Awards Click For Form

Star Rating Recognition Click For Form

 

Improvement

Bronze - At least 2 Mean Score Improvement Points (Based on a 100 point scale)
Silver - At least 3 Mean Score Improvement Points (Based on a 100 point scale)
Gold - At least 4 Mean Score Improvement Points (Based on a 100 point scale)

Achievement

Emerald - At least 75th Percentile (Based on Vendor Database)
Ruby - At least 90th Percentile (Based on Vendor Database)
Diamond - At least 95th Percentile (Based on Vendor Database)

Improvement

Bronze - At least 5 percentage points in the Top Box Score
Silver - At least 10 percentage points in the Top Box Score
Gold - At least 15 percentage points in the Top Box Score

Achievement

Emerald - Greater than the comparative database Top Box Score (Based on Vendor Database)
Ruby - At least 5 percentage points higher than the comparative Top Box Score (Based on Vendor Database)
Diamond - At least 10 percentage points higher than the comparative Top Box Score (Based on Vendor Database)

Improvement

Overall - Achieved at least 1 star improvement from previous year

Achievement

Overall - Achieved a 4 or 5-star rating from survey vendor
Domain - Achieved a 4 or 5-star rating from survey vendor per domain
Home Health - Achieved a 4 or 5-star rating for Home Health