The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source. Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.
| Patient Satisfaction [ ... CAHPS] | Patient Experience [Traditional] | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
 |
 |
 |
 |
 |
|
|
|
|
|
|
At least 5 percentage points in the Top Box score |
At least 10 percentage points in the Top Box score |
At least 15 percentage points in the Top Box score |
Achieved greater than the Comparative Database Top Box score |
Achieved at least 5 percentage points higher than the Comparative Database Top Box score |
Achieved at least 5 percentage points higher than the Comparative Database Top Box score |
At least 2 mean score improvement point |
At least 3 mean score improvement point |
At least 4 mean score improvement point |
Achieved at least 75th percentile |
Achieved at least 90th percentile |
Achieved at least 95th percentile |
© 2021 Custom Learning Systems Group Ltd.
