Breakthrough Awards Scoring

The Breakthrough Awards are open to all Service Excellence Initiative™ participants and alumni. The Awards serve to draw attention to and reward Excellence in Patient Satisfaction and Patient Experience.

 

 

Breakthrough Awards Patient Experience (HCAHPS)

Improvement Awards

Bronze – at least 5 percentage points in the Top Box score

Silver - at least 10 percentage points in the Top Box score

Gold - at least 15 percentage points in the Top Box score

Achievement Awards

Emerald - Greater than the National Average Top Box Score (Based on Vendor Database)

Diamond - At least 5 percentage points higher than the National Average Top Box Score (Based on Vendor Database)

Platinum - At least 10 percentage points higher than the National Average Top Box Score (Based on Vendor Database)

 

Breakthrough Awards Patient Satisfaction

Improvement Awards

Bronze – at least 2 mean score improvement points

Silver - at least 3 mean score improvement points

Gold - at least 4 mean score improvement points

Achievement Awards

Emerald - achieved at lease 75th percentile

Diamond - achieved at lease 90th percentile

Platinum - achieved at lease 95th percentile

 

Breakthrough Awards Continuing Care Satisfaction

Overall Satisfaction Achievement Awards

Diamond - achieved at lease 75th percentile